If you receive a parcel which has been damaged en route, please ensure you have signed 'CONTENTS UNCHECKED" and "PARCEL DAMAGED" on the delivery note - THIS IS VERY IMPORTANT, this will enable us to claim against the carrier. Please let us know as quickly as possible. We will endeavour to refund your money in the shortest possible time in the method used to make payment by the same way you paid us.
Cooling Off: You have the right to cancel your order up to 7 working days after receipt of your goods, this cooling off period does not apply to goods that have been custom made to the customers requirements.
Please note: Returns must be notified via telephone (Not answerphone), fax or email within 7 working days of receipt and can only be accepted if returned still unopened and in the original packaging with a copy of invoice and a letter stating the reason for return.
Returned items will not be accepted for refunds without a returns number or, if they do not have the original packaging or have been fitted to a bike or vehicle.
Special order or custom made items will not be accepted for refunds.
Under the terms of the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), we are not liable, and do not refund the cost of returning items unless they are faulty.
If the goods are returned simply because of a 'change of heart', then the return shipping costs are to be borne by the customer.
Under these regulations, consumers are reminded they have a statutory duty whilst in possession of the goods to take reasonable care of them, and package them adequately, to avoid transit damage on return.
(This why you should retain the original packaging).
Please review your order information carefully prior to clicking the “Submit Order” button
Custom Cruisers UK cannot be responsible for the submission of inaccurate order information.
If there is an error in your completed order or you need to cancel, please contact us immediately by phone (Not answerphone), email or fax, giving your name address, order number, order date and a valid contact email address or phone number.
We value your custom, but you are ultimately responsible for the accuracy of your contact information and the contents of your order.
If you receive a parcel which has been damaged en route, please ensure you have signed 'contents unchecked' on the delivery note - THIS IS VERY IMPORTANT, this will enable us to claim against the carrier.
We will endeavour to refund your money in the shortest possible time in the method used to make payment.
Please note: Errors and omissions excluded.
We all make mistakes as you know, so we cannot get 100% accuracy - but do our best to correct errors.-Mike